the latest innovation in our surgery is a self service check-in, if there is a queue at the reception desk, you can go to a screen and enter your date of birth. it then recognises you, confirms your appointment, tells you that you have checked in and to wait until you are called.in some ways this is a bonus as it saves hanging around in the queue behind someone with a tedious query on their prescription, but is it the start of a slippery slope? how long until there are no reception staff? and if you follow that train of thought, how long until the doctor is a screen - though to a point nhs direct is already doing that.
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